Frequently Asked Questions
Everything you need to know about bringing color and comfort to your home.
What is the typical shipping timeline for furniture and decor?
Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery and assembly.
Do you offer international shipping?
Currently, Pigment ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery times vary by location and package weight.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are the materials used in your products sustainable?
Yes, we prioritize ethically sourced wood, organic textiles, and low-VOC finishes to ensure our products are safe for your home and the environment.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a unique tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.